Support
Assist our players with inquiries, technical issues, in-game help, and web ticket resolutions.
Role Overview
Support staff are the backbone of customer and player relations. You provide prompt, friendly, and accurate solutions to players experiencing technical problems, billing inquiries, keybinding questions, or server onboarding hurdles.
Key Responsibilities (What You Will Do)
- ◆ Review and respond to player support tickets on the website and Discord support queues.
- ◆ Guide new players through FiveM connection steps, TokoVOIP/PMA voice setup, and keybinds.
- ◆ Help troubleshoot common client crashes, cache issues, and graphic asset glitches.
- ◆ Document common questions and assist in maintaining server FAQ knowledge bases.
- ◆ Escalate complex bug reports and developer issues to the appropriate department.
What We Are Looking For (Requirements)
- ✔ Minimum age of 16 years old.
- ✔ Strong working knowledge of FiveM client setups, clearing cache, and voice configurations.
- ✔ Patient, empathetic customer service mindset.
- ✔ High level of written English and clear instructional abilities.
- ✔ Available to check support queues regularly throughout the week.
Application & Selection Process
1
Online Application
Fill out our structured application form with your experience, scenario responses, and background.
2
Staff Claim & Direct Messaging
A senior staff member claims your application. You can view updates and reply directly in My Applications.
3
Voice Interview & Trial Onboarding
Successful applicants are invited to a Discord voice sit-down followed by hands-on staff or developer onboarding.